Workshop on Generative AI and Consumer Law Project: Enhancing Consumer Grievance Redressal Mechanisms
Online workshop
Register here
Monday, September 29, 2025, 5:00 pm
Open to the public
The National Law School of India University (NLSIU), Bengaluru and the Indian Institute of Technology, Bombay (IIT Bombay), is hosting an online workshop to mark the culmination of the ‘Generative AI and Consumer Law Project’ investigating how large language models (LLMs) can be used for building public solutions for enhancing the efficiency in India’s consumer grievance redressal system. This event is scheduled for Monday, September 29, 2025, from 5 PM to 7 PM.
About the project
In November 2023, the NLSIU, with support from Meta, announced a research project in the field of generative AI and legal system reforms. The project was executed along with IIT Bombay, in collaboration with the Department of Consumer Affairs (DoCA) as the knowledge partner.
In this project, we use Llama 3.2, Meta’s publicly accessible large language model, to develop and test Grahak Nyay: a citizen-focussed chatbot and Nyay Darpan: a decision-assist tool for Consumer Commissions in Consumer Law. The chatbot’s purpose is to streamline consumer complaint procedures and provide answers to consumer law queries in India. The decision-assist tool, also a part of this research, aims to facilitate the search and summarisation of case laws, offering support to judicial authorities in consumer affairs. As part of this project, earlier in May 2025, NLSIU organised the first edition of NLSIU AI & Law Forum that brought together research scholars, innovative legal tech start-ups, and impactful civil society organisations that leverage artificial intelligence (AI) to address legal challenges and contribute to systemic legal reforms.
About the workshop
In this online workshop, NLSIU and IIT Bombay will discuss in detail the ideation and execution of the ‘Generative AI and Consumer Law Project’. This will include:
- Conceptualisation and building of Grahak Nyay; technology, knowledge base creation, testing, benchmarking, documentation and demonstration of the chatbot.
- Conceptualisation and building of Nyay Darpan; training corpus, strategies, evaluation and documentation and demonstration of the tool and its capabilities.
This workshop seeks to bring together professionals and research scholars in AI and law for a collaborative dialogue. Your invaluable insights will be instrumental in guiding the project’s future direction.
Registration
To register for the workshop, click here.