Online Consumer Mediation Centre

The Online Consumer Mediation Centre (OCMC) is established at NLSIU, Bengaluru, under the aegis of the Ministry of Consumer Affairs, Government of India in 2016. The Centre aims to provide for a state-of-the-aft infrastructure for resolving consumer disputes both through physical as well as online mediation through its platform.

Objects of the Mediation Centre is to provide for an innovative online mediation tool that affords consumers better access to justice through quick, secured and easy redressal mechanism to new and pending consumer cases and at the same time provide opportunity for businesses to maintain good customer relations. This project is first of its kind in India to strive towards Digital India Dream.

Center Coordinator: Prof. Ashok R. Patil

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Ashok Patil

Dr. Ashok R. Patil

Akshay Baburao Yadav


NLSIU Teaching Associate nominated for Consumers International Next Generation Leaders Network

August 14, 2020

We are happy to share that Akshay Yadav from The Chair on Consumer Law and Practice (CLAP), NLSIU, has been nominated for the Consumers International Next Generation Leaders Network. Consumers International is the renowned membership...

National Webinar Series on The Consumer Protection Act, 2019

August 21, 2020

The Chair on Consumer Law and Practice, National Law School of India University, Bangalore is organising a National Webinar Series on the Consumer Protection Act, 2019 Rules and Regulations. THE WEBINAR The Consumer Protection Act,...

National Webinar | Online Dispute Resolution under Consumer Protection Act, 2019

December 24, 2020

The Consumer Protection Act, 2019, came into force on 20th & 24th July, 2020 (two different dates for different sets of provisions of the Act) replacing the 33 year old Consumer Protection Act. 1986. The...

One Day National Webinar | Consumer Protection Act, 2019: New Changes

December 21, 2020

The Chair on Consumer Law and Practice, NLSIU along with Navrachana University, School of Business and Law, Vadodara is jointly organising a One Day National Webinar on ‘Consumer Protection Act, 2019: New Changes’ on December...

Report | Coronavirus and Consumer Rights in India

November 30, 2020

The following report on COVID and Consumer Law by Prof. (Dr.) Ashok R. Patil, was published by the International Association of Consumer Law (IACL) in November 2020.  Dr Ashok Patil is Chair Professor, Consumer Law...

Webinar on Consumer Protection Law

October 13, 2020

A two-day national webinar on Consumer Protection Law is being held on 13th & 14th October, 2020 at 11.30am.

One Day National Webinar | National Webinar on Misleading Advertisement

March 15, 2021

The aim of this webinar is to familiarize its participants with the legal implications of misleading advertisements and ways by which the consumer protect themselves from such malpractices. The Consumer Protection Act, 2019, has empowered...
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