The Online Consumer Mediation Centre (OCMC) is established at NLSIU, Bengaluru, under the aegis of the Ministry of Consumer Affairs, Government of India in 2016. The Centre aims to provide for a state-of-the-aft infrastructure for resolving consumer disputes both through physical as well as online mediation through its platform.
Objects of the Mediation Centre is to provide for an innovative online mediation tool that affords consumers better access to justice through quick, secured and easy redressal mechanism to new and pending consumer cases and at the same time provide opportunity for businesses to maintain good customer relations. This project is first of its kind in India to strive towards Digital India Dream.
Centre Co-Director: Prof. Ashok R. Patil
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